Windsor in Madison, WI Closed now

Reviews about Windsor

• ★ ☆ ☆ ☆ ☆

  April 30, 2019, by Stephanie Krumrei
  Warning if you buy anything from there don't expect to be able to return it as they will likely accuse you of wearing the item and decline the return!! Horrible customer service. I bought a dress and didn't try it on in the store because the mall was closing soon and I didn't have time. I asked the clerk if I would be able to return it if it didn't fit and she said yes. The dress was too short for my liking and too tight it certain spots so I put it back in the bag and went to return it a few days later. This time (a different cashier) looked over the dress and eyed me and then said I can't return this because it has been worn. I told her I only tried it on once at home and that's it. With is the honest truth!!! All tags were still on it. The dress is all sequin and made cheaply I'm sure as it is sold at that store. if it had any sign of being worn that was from before I bought it that is for sure!! She still refused to return it. I will never buy anything from this store again. I am a very honest person and take offense that she accused me of lying. I am pretty sure this woman was even standing next to the lady when I first bought the dress! The dress was $63 so I'm really bummed.