Northern Tool + Equipment in Madison, WI Closed now

Reviews about Northern Tool + Equipment

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  May 22, 2019, by Mike Sowinski
  In May of 2014, I purchased a Poulan 16” Chainsaw (PP3816A) from a Northern Tool in Madison, Wisconsin for $169 less a $20 coupon. I used the chainsaw on 3 different weekends for a cumulative total of not more than 8-10 hours. Everything being cut was very light weight and “weekend warrior” type work. On the 3rd weekend, which was in September of 2014, the crankshaft cracked and broke off. I went to Northern Tool and they told me there wasn’t anything they could do and that I needed to work with the manufacturer. I went to the manufacturer and they told me I had to work with an authorized dealer. I went to the authorized dealer and they told me they couldn’t fix it unless there was a work authorization from the manufacture. If they did the repair outright, it was going to cost me $225. I talked with 3 people at Poulan, and basically was told “No”, “No”, and “it is impossible for the crankshaft to break, so no”. I asked if there is anything they can do, ANYTHING, a $25 voucher, give me the part, ANYTHING, and the answer was no. I am disappointed that neither the retailer nor the manufacturer were willing to help. I will never by a Poulan brand ever again. I am extremely disappointed on how both parties responded to this, pretty much “no customer service or care” throughout the entire ordeal. Buyer beware!