Kay Jewelers in Madison, WI Open now

Reviews about Kay Jewelers

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  October 31, 2019, by Alicia Johnson
  I am so absolutely disgusted by this place. My husband had a custom made engagement ring made for me this spring. The manager of the store told my husband he would get a $1000 discount for having it made or whatever(I obviously wasn't there to hear this conversation directly). They screwed up his order 3 times, then the manager got pissy with him because he said he couldn't come in within the week to deal with the discount because we were out of town taking care of his sick mother(who died a month later). Guy said fine, come in when you get back. We went in and guy said he was going to do the discount. We get a call a couple months later saying we were late on payments and the guy never gave him the discount. He set up automatic payments with them 4 times! They have been calling saying we are late. WELL last week my husband got a call saying we were $1000 behind in payments. so he of course made the payment and told them he set up auto pay multiple times and they told him that he didn't. I went to to check my bank account because I swore that I have seen their name on my statement...They HAVE been taking our payments!!! AND THEY ARE SAYING WE AREN'T PAYING! I am so absolutely disgusted and mad at this horrible company! What a scam these people are. I wish we would have went with a totally different company from the start.