Furniture & ApplianceMart in Madison, WI Closed now

Reviews about Furniture & ApplianceMart

• ★ ★ ★ ★ ★

  June 08, 2019, by Thumper894
  Had an amazing experience at this location. Took advantage of a President’s Day Sale to save 50% on a new Queen mattress. It is wonderful, absolutely what I’ve been missing. Also got a great deal on the style, color, material of sofa with chaise lounger. Love it!!! I received free delivery, which was on time and friendly. Truly a great experience, this is my furniture store!
• ★ ★ ★ ★ ★

  April 14, 2019, by Craig B
  Our experience with Ashley from shopping to delivery was very good. We were looking for a new gas range and walked into the store back towards the appliances where we met our salesman, James. He was very helpful in asking questions to help him understand our needs so he could show us the best candidates. James was very courteous, professional and knew his products. The delivery crew (Kevin and another strapping gentleman whose name I did not catch) just dropped off the new range and were very professional and pleasant as well as they hauled out our old range and brought in the new one. Kevin did notice some scratches on the stainless steel that had occurred during shipping and took photos. He logged it and made a call to customer service to order a replacement panel. Bummer that it arrived with the scratches, but I was very pleased with how it is being handled so far. I would recommend looking James up if you're in the market for appliances in the Madison WI area!
• ★ ☆ ☆ ☆ ☆

  February 12, 2019, by dp K
  They were unable to deliver on the dining room set we ordered online and waited 10 weeks to have delivered. Their customer service and communication was extremely poor. They offered no explanation for their inability to fill the order. At least we were able to get our money back without too much hassle. UPDATE: I responded to the e-mail address provided in the response posted here and got no reply. Easily the worst customer service experience I’ve ever had.