Clean Planet Cell Phone Repair in Madison, WI Open now

Reviews about Clean Planet Cell Phone Repair

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  April 03, 2019, by Gwendolyn Kirk
  ETA: The review below by Emily Vanderlinden (responding to my original review) is either fake or written by another employee of Clean Planet, since the only other person in the store at the time was a female employee. Makes you wonder how true all the other positive reviews are. And Erik did not offer to pay for overnight shipping; he had said he could arrange for overnight shipping if I were to pay for it. Went in on a Tuesday with a cracked screen that needed replacing. I was quoted $150; the guy working there told me they would have to order the replacement screen from, but it "wasn't worth it" to him to order it just for me, so he couldn't tell me when he would place the order or when would be ready. I should have known right from that that this place does not put a high value on customer service. Anyway, the guy (Eric?) told me that they would have it as soon as Thursday, but possibly as late as the following Monday. Desperate and having been misled by the online reviews, I said OK, figuring I'd take my chances. He also promised to email me as soon as he placed the order for the part, to keep me updated on the status of my repair. Then, as I turned the store to leave, he said, "I probably won't make the order until Thursday because I have a half day Wednesday so I won't get many more orders between now and then." So already we've gone from "Thursday" to "Monday" but I gritted my teeth and thought that I'd just chance it, the reviews were good. Wednesday, Thursday, and Friday passed and I heard nothing from these guys. Nothing on Monday either. So much for keeping me updated. After work Monday I went down to the store, thinking it would be done. When I got there I complained to the guy that he hadn't emailed me as promised, and got a halfhearted "oh, sorry." He then proceeded to say, "oh yeah, let me check on where that part is..." meaning it hadn't even come in. He told me if I wasn't satisfied I could just take the phone and then seemed almost shocked when I told him, yes, just give me the phone back. As though he was doing me some kind of favor. These guys wasted almost an entire week of my time for nothing and didn't even apologize, and my phone is still broken, so now I have to go through all of this again somewhere else, although I can't imagine anybody else would be this unprofessional. They might be good at fixing phones (I wouldn't know, since mine is still as broken as when I gave it to them) but they absolutely suck at customer service. Wouldn't take my phone back here if it was the last place on earth.